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Frequently Asked Question
Q&A

    About reservation and use

  • What time is the check-in and check-out?
    The check-in time: 3 p.m. ~ 6 p.m. The check-out time: ~ 10 a.m.
  • Is there a parking lot?
    Yes. It is possible to park one car per building next to your room.
    ■If you come here with 2 cars or more, please use a shared parking space.
    If your car is low-slung, please park under our facility.
  • From when does the cancellation fee cost?
    The cancellation policy is as shown below.
    No-show without notice: 100 % of the accommodation fee
    On the day of a stay ~ 7 days before: 100 % of the accommodation fee
    30 days before: 50 % of the accommodation fee
  • About payment
    Please pay in cash or by credit card at our facility.
  • Regarding disasters
    Due to natural disasters such as a typhoon and heavy rain, we may have to close our facility in order to ensure your safety.
    In such circumstances, you will receive a full refund, and no cancellation fees will apply.
  • Are pets allowed?
    Pets are not allowed at this time.
    During the second phase of construction, a pet-friendly dome will be constructed, but pets are not allowed at this stage.

    • About rooms

  • What is the capacity?
    The capacity of the rooms is as shown below.
    Premium 2 beds: Up to 6 people
    Suite 4 beds and Deluxe 6 beds: Up to 8 people
  • How many beds do they have?
    The number of beds is as shown below.
    Premium 2 beds: 2 double beds
    Suite 4 beds: 2 double beds and 2 single beds
    Deluxe 6 beds: 6 single beds

    • About equipment and amenities

  • Do you have an air conditioner?
    Yes. Each room is equipped with an air conditioner and heater.
  • What kind of amenities do you have?
    Bath towel, face towel, bath mat, shampoo, hair conditioner, body soap, hair dryer, face wash, toner, milky lotion, facial cleansing and toothbrush.
  • Do you have a bathroom and toilet?
    Yes. Each building is equipped with a guest room onsen directly from the source and toilet.
  • Do you have room wear?
    We do not provide room wear, so please bring your own.

    • About meals

  • Is it possible to have BBQs even if it’s rainy?
    Yes. There is a tent for it in the eating space in front of a guest room.
  • Is it ok to bring ingredients and beverages for BBQs?
    Yes. It is totally ok to bring them by yourself.
    However, it is not allowed to bring fire-causing devices such as BBQ stoves.

    • Others

  • Can we do fireworks?
    Yes. Only sparklers are allowed in the designated area.

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